To the editor:

I am writing to share my recent experience at the Jon Batiste performance at the Fabulous Fox Theatre on July 16, which highlighted a severe lack of accessibility protocol. As a patron navigating the venue with a walking cane due to a medical diagnosis and an upcoming surgery in August, I was forced to endure a 30-minute wait in line just to enter the building. I am appalled at the lack of consideration provided for people who have mobility challenges. I experienced the same lack of accessibility consideration at the local church who hosted the recent book signing with Senator Cory Booker.

Enduring such a wait is an unacceptable physical burden. For individuals utilizing mobility aids, a long line is not merely an inconvenience; it is a significant barrier to access. We must recognize that accessibility should encompass the entire journey from the sidewalk to the seat. During the event, I observed many other patrons navigating the space using canes, walkers and wheelchairs who were similarly affected.

This experience underscores the urgent need for public venues to implement “open door” or priority entry policies as a basic courtesy and physical necessity. Allowing individuals with mobility aids to be seated before the designated general opening time causes no operational disruption and would profoundly improve inclusivity in the St. Louis arts community. Specifically, for those picking up tickets at will call, the process must be prioritized to eliminate physically taxing wait times.

Beyond my specific seating in Section OR06, Row Z, the entire entry sequence at our local landmarks must be supported by staff trained to recognize that prolonged standing is a barrier to the arts. As we look toward future major events like the Music at the Intersection festival, I call upon the Fabulous Fox Guest Services Team, venue management and Metro Tix to review their protocols and highlight available assistance for those with temporary or permanent disabilities.

It is my hope that by speaking out, we can ensure our cultural institutions remain truly welcoming environments for all members of our community, regardless of their physical mobility.

Barbara Milon

St. Louis

Editor’s Note: Barbara Milon is the Commissioner of the Division of Civilian Oversight for the City of St. Louis.